I’m sure my password is correct — could my account be inactive or not set up?

Yes. In some cases:

• Your account may not be fully created/activated yet

• You may be using the wrong email identity (e.g., personal vs. work email)

• You may not have the expected role/permissions for this portal

What to do

• Use “Set up your account” if it’s your first time.

• If you believe you should have access, report the issue so support can confirm your account status.