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Learner Portal Login Issues
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Knowledgebase Learner Portal Login Issues

Articles in this category

What does “Authentication failed” or “Login unsuccessful” mean?

This message means your login went through, but

I forgot my password — how do I reset it?

Use the

The “Login” button is disabled — why can’t I click it?

The Login button is intentionally disabled until:

I enter my details, click Login, and nothing seems to happen

Normally, after a successful login you should be redirected into the portal.

“We couldn’t sign you in. Something went wrong…” — what does that mean?

This message indicates a

I logged in successfully, but I got sent to the wrong page

After login, the app may redirect you based on a

I keep getting logged out / login doesn’t “stick”

This login flow stores a token in your browser (local storage). If your browser blocks or clears local st

I’m sure my password is correct — could my account be inactive or not set up?

Yes. In some cases:

I can open the login page, but it looks broken / missing styling

This is usually caused by:

How do I report a login problem?

Use the